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Web Site Terms and Conditions

This Internet Web Site is provided by Play Therapy International (PTI) and Play Therapy UK (PTUK). Your use of this Web Site is subject to the following terms and conditions. Your use of the Web Site constitutes acceptance of these terms.


Use of Materials on this Web Site

Please feel free to browse the Web Site. Without our prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, re-post or otherwise use the content of this Web Site, except that you may download one copy of the material in temporal storage on one computer for your personal, non-commercial home viewing only, provided you do not delete or change any copyright, trademark, or other proprietary notices. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right. If you are an owner of intellectual property that believes their intellectual property has been improperly posted or distributed via this Web Site, please notify PTI/PTUK immediately.


The material in this Web Site could include technical inaccuracies or other errors. The information and opinions provided are for general information only, and should not be taken as advice to you. Your use and browsing of the Web Site is at your risk. Neither PTI, PTUK nor any other party involved in creating, producing or delivering the Web Site shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Web Site. PTI and PTUK do not warrant that the functional aspects of the Web Site will be uninterrupted or error free or that this Web Site or the server that makes it available are free of viruses or other harmful components. Without limiting the foregoing, everything on the Web Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. PTI and PTUK reserves the right to make changes to this Web site at any time without notice.


We have not reviewed all of the sites linked to this Web Site and are not responsible for the contents of any off-site pages or any other sites linked to this Web Site. The inclusion of any link to such sites does not imply endorsement by PTI or PTUK of the sites. Your linking to any other off-site pages or other sites is at your own risk.


You should assume that everything you see or read on the Web Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions. PTI and PTUK neither warrant nor represent that your use of materials displayed on the Web Site will not infringe rights of third parties not owned by or affiliated with PTI or PTUK.


Nothing contained on the Web Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Web Site without the written permission of PTI, PTUK or such third party that may own the Trademark displayed on the Web Site.

Duties and Local Taxes

If local taxes and/or local duties are due, you will receive a separate invoice from the carrier. Purchasers are responsible for any duties and/or taxes levied at the point of entry of the destination country.


Our Returns & Refunds Policy

The Playtherapy Shop wants you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

If you change your mind about any items you have ordered, please notify us within 2 days of receipt. Refunds will only be made if there is an acceptable reason. Post and packing will not be refunded. Return postage to be paid by yourself. (Refunds, if reason is agreed, will be paid within 30 days of receiving a return). We only accept the return of items if they are returned in their original condition, seals intact, including any relevant packaging, booklets and/or warranty card. If you return goods, as detailed, they must be received within 14 days of purchase. 15% handling charge will be deducted from each refund.

Defective Items

You can always return items if they are defective for a replacement.

To return an item:

Please enclose a note giving the reason for the return, and send the package to the address below.

Play Therapy Shop
The Coach House
Belmont Road
East Sussex
TN22 1BP

For your protection, we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Please note: We will send you an e-mail to let you know when we have processed your return.

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